Healthcare · AI Agentic

Cardiac PET Imaging Lab Manager

Scheduling, clinical workflow and billing platform for a cardiac PET imaging lab

AI suggests, humans stay in control: Lab Manager turns scheduling chaos into order with an AI assistant that never applies changes without human review

Project Info

Date

2025–2026

Client

A cardiac PET imaging lab

Technologies

Node.js, Vue, MongoDB, AWS/DigitalOcean

Key Features

  • Multi-office calendar with lab time slots and working hours
  • Appointment booking across referring practices
  • Exam documentation with dose tracking and supervising physician sign-off
  • Daily equipment QC and radiation survey reports
  • Pip, an AI scheduling assistant with confirm-before-write
  • Secure document handling and patient report delivery
  • Lab activity, referring-physician and cancellation reporting
  • Automated invoicing per medical office

Replacing a 14-Year-Old System Without Losing a Day

New software is the easy part. The hard part is switching a working clinic over to it. We moved a cardiac PET imaging lab off its 14-year-old system while it kept seeing patients every day.

The Challenge

Since 2012 the lab had run on a custom PHP system nobody could safely change. Scheduling for several referring practices, dose tracking, daily QC, patient reports and billing all depended on it. The lab could not stop to replace it.

Our Approach

  • Re-examine the workflow. We mapped how the lab actually works, not just what the old app did.
  • Plan and rehearse the migration. We trialled the move on a week of appointments before migrating 14 years of history.
  • Train everyone. Front office, lab technologists and physicians were ready before go-live.
  • Run old and new side by side. Both systems ran in parallel for a month, so staff could check the new one against the old.
  • Switch over on a weekend. The final cutover happened while the lab was closed. Monday started on the new system.

What We Built

  • Shared calendar with office-owned time slots
  • Exam workflow from booking through discharge
  • Daily QC and radiation survey reports
  • Role-based access, two-factor login and a full audit trail
  • Encrypted notes and document storage
  • Reports and per-office invoices from the same data

AI that asks before it acts. Pip, the lab’s scheduling assistant, books, reschedules and cancels in plain language. It previews every change, and nothing is saved until a person confirms.

How the AI scheduling agent works: a request comes in, the agent suggests a slot, safeguards validate it, a scheduler reviews and confirms, and every action is recorded in the audit trail

Results

  • 14 years of history migrated
  • 30,000+ appointments
  • 200,000+ records
  • 5,000+ patient documents
  • Zero data loss and no lost working days

Impact

The lab never stopped seeing patients while its core system was replaced. Staff started on day one already trained, and the practice manager now sees activity and billing in real time.

If your business runs on software it is afraid to touch, this is the part we are good at: keeping your work going while the new system goes in.

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